Power Call

Automated voice system

Please keep your cash card and PIN code handy when you call.
For customer verification we will confirm your account number, 4-digit PIN code, and birth date (mmdd).

PowerDirect password reset

Toll-free 0120-301-2310120-301-231
[24hrs/365days]

Push *77 for English Speaking Operator

PIN change

Toll-free 0120-456-2720120-456-272
[24hrs/365days]

Push *77 for English Speaking Operator

Foreign currency buying and selling

Toll-free 0120-456-5070120-456-507
[24hrs/365days]

Push *77 for English Speaking Operator

Opening an account

Toll-free 0120-456-8600120-456-860
[Weekdays and Saturdays 8:30 a.m. - 5:30 p.m.]
*except bank holidays during year-end/new year (12/31 - 1/3)

Push *77 for English Speaking Operator
From overseas: +81-3-5954-7530
(Not toll-free)

For PowerFlex account holder

Toll-free 0120-456-0220120-456-022
[Weekdays and Saturdays 8:30 a.m. - 5:30 p.m.]
*except bank holidays during year-end/new year (12/31 - 1/3)
Report on Cash Card loss or Financial fraud[24hrs/365days]
Inquiries about internet Banking[24hrs/365days]
Power Call Manual

From the US and Canada: 1-866-744-6734
(Toll-free*)
From foreign countries other than the USA and Canada
From overseas: +81-3-5954-7763
(Not toll-free)

Home mortgages

Toll-free 0120-456-5150120-456-515
[Weekdays* 9AM - 5PM]
*except bank holidays during year-end/new year (12/31 - 1/3)

Goremit Overseas Remittance Service

Toll-free 0120-227-5030120-227-503
[Weekdays 9AM - 5PM]
*except bank holidays during year-end/new year (12/31 - 1/3)

* Phone charges may apply. For details, please contact your phone service provider. Global roaming charges may apply for international calls made from your Japanese mobile phone. If you are using a pulse tone telephone, please switch to touch tone by pressing the [tone] button or the star button after being connected. Can be accessed from mobile phones. There will be a call charge for overseas users.