• Enter your Alert email address
  • Receive email for Request Procedure Form
  • Submit your Request Procedure Form
  • Receive acknowledgement email of your request
  • Bank will process your request
  • Receive email for completion of your request
  • Completion of you request

Please send your Alert (Notification) email address for Request Procedure Form

The following requests from our customers will be accepted.

  • Account Closure of an Account with No Balance
  • Reissuing Cash card
  • Reissuing security code card
  • Reissuing monthly statement(s)
  • Please contact our call center if you have lost your cash card. Please click here for details.

The following requests from our customers will be accepted.

≪Important points before using Account Procedure Form≫

1. If the customer cannot receive the request acknowledgement email sent by the bank, we are not able to process your request.

After you have entered your registered alert email address, we will send you a "【Shinsei Bank】Guidance (email) on Request Procedure Form" for submission.
If necessary, please set the domain setting for "@ shinseibank.com" on your mobile phone, so you will be able to receive emails from Shinsei bank accordingly.
If the customer cannot receive email from us, we will not able to process your request. Please also note that we will only contact our customers by email.

2. If the customer's alert email address is also registered by other persons such as your family members, we will not able to process your request.

We ask our customers to register one email address per account.
If your registered alert email address is also registered by another customer of Shinsei Bank (e.g. family member) or registered to more than one account, please change your registered alert email address to a different one.

Please click here to confirm your registered Alert email address at Shinsei Bank.
If you have just changed or registered your alert e-mail address, please enter the informationpnthis form on the following day after 8:00 a.m.

Please refrain from the following

  • Using this service by impersonating as a different customer or third party.
  • Using this service to gain information which would provided to a third party.
  • Any other acts or uses in which Shinsei Bank deems inappropriate.

Purpose of Use of Personal Information

The bank shall use personal information to the extent required to achieve the following purposes of use.
Please confirm and consent before entering any information.

<Purpose of use>

  • Account Closure, Cash Card Reissuance and other procedures associated with these tasks
  Enter your registered Alert emailRequired field
We will send a Request Procedure Form to the email you have entered.
  • Your Registered Alert email address 《Required Field》
Please click here to confirm your registered Alert email address at Shinsei Bank
e.g.) louise.shinsei@shinseibank.co.jp
  • Your request will not be processed if the Alert email does not match.