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Response to Customer Feedback

Response to Customer Feedback
Shinsei Bank is taking various measures to collect a wide range of comments and feedback from our customers.
  • Call Center
    The Retail Banking Group established a Call Center (Shinsei PowerCall) to respond to customer enquiries via telephone. Customer comments and requests received via the Call Center are managed by Customer Service Department.

System to Reflect Customer Feedback in Banking Operations

Customer Service Department collects and analyzes all customer feedback, and reports the key findings to management. Customer Service Department is also responsible for reporting the key findings and suggesting actions to related divisions to improve the overall process and management.