When you leave Japan permanently
Closing your account
Closing an account at a branch
If you plan to leave Japan permanently, please visit a branch to close your account in advance.
- If you have balance on your account, you will be required to transfer it to another Japanese account, withdraw it in JPY at a branch that handles cash. YouCANNOTmake an overseas transfer.
- If you registered a seal instead of your signature, please bring your seal and your cash card when visiting a branch.
- If you wish to withdraw your account balance in JPY, please visit a branch that handles cash
(We recommend Tokyo Branch or Head Office).
- It takes approximately 1 hour to close your account at a branch.
Closing an account by postal mail
You may be able to close your account by postal mail.
Please contact 0120-456-022 for information about closing accounts.
Please note that if you wish to close your account by postal mail, you will be required to the account details of another Japanese account to transfer your remaining balance to.
Please also note that foreign citizens who will leave Japan (non-residents of Japan) are required to close their account before leaving the country permanently.
For more information, please checkhere.
Please note that the Shinsei PowerFlex account is only available for residents of Japan. Non-residents of Japan are not able to withdraw or send funds from their accounts. Please also note that foreign citizens who plan to leave Japan (non-residents of Japan) are required to close their accounts before doing so.