Inquiries
FAQ Frequently Asked QuestionsAsk Questions by ChatAsk Questions by Email

Ask Questions by Chat

We can assist you with the following questions by Chat

  • How to open your account
  • Questions regarding change of address or personal details
  • Shinsei Step Up Program
  • About international transfers
  • About GAICA Flex Prepaid Card
  • This service is only available for individual customers
  • We will not be able to comply with requests for transactions/confirming or changing personal details /confirming customer’s account details.
Ask Questions by Chat

Perfect choice for you!

  • For customers who would like to ask questions without calling
  • Contact us at your own leisure
  • Contact us when you can’t call us by telephone
  • When you click on the tab, the Chat page will open and a operator will assist you
  • Business Hours: yWeekdaysz 9:00am`5:00pm
We will not be able to assist you by Live Chat during this time.

Perfect choice for you!

  • For customers who would like to ask questions without calling
  • Contact us at your own leisure
  • Contact us when you can’t call us by telephone

We currently do not offer Live Chat during this time.

Please contact us during business hours.

  • When you click on the tab, the Chat page will open and a operator will assist you
  • Business Hours: yWeekdaysz 9:00am`5:00pm

Ask Questions by WebForm (Email)

Ask Questions by WebForm (Email)

Perfect choice for you!

  • For customers who would like to ask questions without calling
  • For customers who would like ask questions by email
  • For customers who would like their questions answered by email

Contact Us

Before contacting us, please read the FAQ.
Please keep you cash card and PIN code handy when you call.
For customer verification we will confirm your account number, 4-digit PIN code, and birth date (mmdd).

Opening an account

Toll-free0120-456-860[Everyday 8AM - 9PM]

Push *77 for English Speaking Operator

From overseas:+81 3 5954-7530
(Not toll-free)

PowerDirect password reset

Toll-free0120-301-231
[24hrs/365days]

Push *77 for English Speaking Operator

For PowerFlex account holder

Toll-free0120-555-007
[Everyday 8AM-9PM]

Report on Cash Card loss or Financial fraud[24hrs/365days]
Inquiries about internet Banking[24hrs/365days]

Power Call Manual

From the US and Canada:1-866-744-6734
(Toll-free*)

From foreign countries other than the USA and Canada

From overseas:+81 3 5954-7530
(Not toll-free)

PIN change

Toll-free0120-456-272
[24hrs/365days]

Push *77 for English Speaking Operator

Foreign currency buying and selling

Toll-free0120-456-507
[24hrs/365days]

Push *77 for English Speaking Operator

Home mortgages

Toll-free0120-456-515
[9AM - 5PM/365days]

* except bank holidays during year-end/new year (12/31 - 1/3)

Goremit Overseas Remittance Service

Toll-free0120-227-503
[Weekdays 9AM - 3PM]

  • * Phone charges may apply. For details, please contact your phone service provider. Global roaming charges may apply for international calls made form your Japanese mobile phone. If you are using a pulse tone telephone, please switch to touch tone by pressing the [tone] button or the star button after being connected. Can be accessed from mobile phones. There will be a call charge for overseas users.