Request for Mailing Address Update

If the Bank correspondence is returned due to an unknown address, some services, i.e. ATM withdrawals, online fund transfers, etc., will be temporarily suspended for security reasons.
We would like to ask customers whose postal address has changed to provide us with the new address as soon as possible.
An official identification document with your new address written is required to update a mailing address. Without an official document, address change request is not accepted.

Address change procedure

Procedures differ depending on your account status. Please call our call center toll-free at 0120-456-022. When connected, press *, 3, 2, and 1 for address change. Please have your account number and PIN ready when making a call.